TERMS & CONDITIONS

These terms apply to every purchase from www.writespoke.co.za and to your use of the website. Please read them before you order: by placing an order you agree to them. Nothing in these terms takes away rights you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).


1. ABOUT WRITESPOKE

www.writespoke.co.za is operated by Writespoke ("Writespoke", "we", "us"), a South African retailer of fine writing instruments, inks, notebooks and accessories, based in Centurion, Gauteng. Our contact details are on the Contact page of our website. Showroom visits are by appointment only.


2. PRODUCTS

- We describe and photograph every product as accurately as we can. Ink colours, paper shades and leather finishes can look different on different screens and may vary slightly between batches.
- Fountain pen nibs are hand-finished, so small differences in line width and feel between pens of the same model are normal and not a defect.
- All products are subject to availability. If something sells out after you've paid, we'll let you know and offer a refund or an alternative.
- Lighters and cigar accessories are sold only to customers aged 18 or older. Lighters are shipped without fuel.


3. PRICES AND PAYMENT

- Prices are shown in South African rand and are the full price you pay for the product. Any delivery cost is shown at checkout before you pay.
- Orders over R600 delivered within South Africa ship free.
- We accept the payment methods shown at checkout. Payments are processed by a secure third-party payment provider; we never see or store your full card number.
- If you pay from outside South Africa, your bank may add currency conversion or foreign-transaction fees.
- If a product is shown at an obviously wrong price because of an error, we may cancel the order and refund you in full, or offer it at the correct price.


4. PLACING AN ORDER

1. Before you pay, the checkout shows a summary of your order, delivery cost and total so you can review it, correct mistakes or cancel.
2. After payment you'll receive an order confirmation email. Keep it as your record of the transaction.
3. A contract is formed when we confirm your order. We may decline or cancel an order, with a full refund, if payment fails, stock is unavailable or we suspect fraud.


5. DELIVERY

- In-stock orders are usually dispatched within a few business days of payment. Delivery times depend on your location and the courier.
- If we can't deliver within 30 days of your order, you can cancel and get a full refund.
- Risk passes to you when the order is delivered to the address you gave. Please check your parcel on delivery and tell us within 7 days if it arrives damaged or something is missing.
- International orders: import duties, taxes and customs fees are your responsibility. Some countries and couriers restrict lighters and liquids such as ink; we'll tell you before dispatch if an item can't be sent.
- Collection from our Centurion showroom is available by appointment.


6. CANCELLATIONS, RETURNS AND EXCHANGES

You can cancel an online order within 7 days of receiving it, and defective goods are covered for 6 months. The full rules are in our Returns & Exchanges Policy, which forms part of these terms. You pay the cost of shipping any return back to Writespoke, unless the item is faulty, damaged in transit or not what you ordered.


7. WARRANTIES

- Every product carries the CPA's implied warranty of quality: if it is defective within 6 months of delivery, you may choose a repair, replacement or refund.
- Many brands also give a manufacturer's warranty for longer. We'll help you claim under it.
- Warranties don't cover normal wear, accidental damage, misuse (for example using unsuitable inks or dropping a pen on its nib), or repairs or alterations done by anyone other than us or the manufacturer.


8. PROMOTIONS, DISCOUNT CODES AND GIFT VOUCHERS

- Discount codes can't be combined unless we say so, have no cash value and apply only for the stated period.
- Gift vouchers are valid for 3 years from the date of purchase, as the CPA requires, and can't be exchanged for cash.


9. REVIEWS AND CONTENT YOU SEND US

If you post a review or send us photos, you allow us to show them on our website and social media. Content must be honest and lawful; we may remove reviews that are abusive, misleading or unrelated to the product.


10. INTELLECTUAL PROPERTY

The Writespoke name, logo, website design, text and photographs belong to Writespoke or its licensors. Other brand names and logos shown on the site belong to their owners. You may not copy or reuse our content without written permission.


11. USING THE WEBSITE

You agree not to misuse the site, including by trying to access it without authorisation, introducing malicious code or placing fraudulent orders. If you have an account, keep your password safe; you're responsible for orders placed with it.


12. LIABILITY

To the extent the law allows, Writespoke isn't liable for indirect or consequential loss arising from use of the website or products. Nothing in these terms limits liability that can't legally be limited, including under section 61 of the CPA.


13. PRIVACY

We handle your personal information as set out in our Privacy Policy.


14. COMPLAINTS AND DISPUTES

If something goes wrong, contact us first through our Contact page and we'll do our best to resolve it quickly. If we can't, you can contact the Consumer Goods and Services Ombud (www.cgso.org.za). These terms are governed by South African law.


15. CHANGES

We may update these terms. The version on the website when you place your order applies to that order.